How it works #
We encourage you to utilize our monthly debit order service, which ensures that your monthly payment is allocated correctly and on time.
If you would like to make use of Direct Debit, kindly complete the Debit Order Mandate form. It only takes 3 minutes, and you should have received a unique link via email after placing your order. Look out for an email titled “Direct Debit Form”, sent by our payment processor “Netcash”.
Information required to complete the Direct Debit form:
- Bank account number
- Branch code
When are debit orders processed #
We process a single debit order batch each month, submitted to our payment provider on the 1st of every month. You can expect the debit to occur on the 2nd or 3rd of the month, depending on weekends or public holidays.
Using the Direct Debit feature is optional. If you prefer, you can make payments through your bank using automated payments or manually via EFT. However, if you choose to make payments, please ensure that you do so after receiving your invoice. While your service fee usually remains the same, occasionally we may need to update your line fee based on referral discounts or other eligible deals.
Note: If you do not intend to utilize the direct debit system, please use your Account Code as the payment reference when making manual payments.
Monthly invoice details: #
Your invoice will typically include some or all of the following items:
- Pro-rata fiber service fee for the month of connection until the end of that month
- Fiber service fee for the upcoming month (billed in advance)
- Router cost (if you ordered one from GetWiza)
- One-time installation/migration/reconnection fee (amount depends on the service you ordered)
- Rental fee for a static IP address (if applicable)