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Help & Support

Have Questions?

Chat with our support via WhatsApp or phone call on 021 204 4878

Support Hours:

Mon – Fri: 08h00 – 20h00

Sat & Public Holidays: 08h00 – 17h00

Sundays: Closed

Frequently Asked Questions


  • When will my fibre be installed?

    If there is no fibre equipment already installed inside the premises, it’ll take between 2-3 weeks for the installation to take place. The fibre network operator (infrastructure provider) will contact you directly to schedule an appointment for installation.

  • How long do I have to wait for the fibre to be activated?

    Depending on the fibre operator’s installation/activation schedule, it could take 3 days up to a week (sometimes longer) for the internet to be activated.

Fibre Internet

  • Are Wi-Fi Speeds Guarenteed?

    Wi-Fi speeds are not guaranteed, for a better and effective connection, you can use a LAN cable.

Internet Speedtest

  • What is a good internet speed?

    The number of users and devices connected to your internet plays a significant role in determining the quality of your speed. For instance, a household with 2-3 people casually browsing the web and using approximately 5-7 devices (such as smart devices, gaming consoles, and computers) would find a 25Mbps line to be ideal. While internet speeds are often measured in terms of download speed, it's important to consider the internet upload speed as well, especially for those who work from home.

  • What is ping?

    Ping, also called latency, is the amount of time it takes for your network to transfer information from your computer to a remote server and back. There will always be some latency over your network, but the lower this number, the better your performance will be. Online gamers especially want to keep an eye on ping, as high latency can lead to a noticeable delay between your actions and the actions of other players.

  • How does an internet speedtest work?

    The internet speed test starts by identifying the network server that is closest to you. You will see the name in the lower right-hand corner of the testing window. 

    A "packet" of information is sent from your device to the server and back. The amount of time it takes for that information to make the trip is your ping. Next, the speed test downloads and uploads a packet of data over that connection. How quickly your internet can transfer that data from the network to your device and from your device back to the network determines your download and upload speed. 

    This speed is measured to and from the device you are using to run the test, which means the type of connection has a big impact on the result. Speed to your device may vary greatly depending on whether you have a wired or WiFi connection. Over a WiFi connection, speed to your device may vary greatly depending on how close your device is to your WiFi point, as well as any obstructions or distance in between. On the other hand, a wired (Ethernet) connection from the device straight to the router will be about the same as the network speed to your home or building.

Contact Support

  • Need More Support?
    • Phone Call: 021 204 4878
    • WhatsApp Message: 021 204 4878
    • Email: support@getwiza.com

    Operating Hours:

    Mon – Fri: 08:00 – 20:00

    Saturdays & Public Holidays: 08:00 – 17:00

    Sundays: Closed