Legal

GetWiza Agreement Terms & Fair Use Policy

Wiza Solutions (Pty) Ltd t/a GetWiza (“GetWiza”, “we”, “us”)

Last updated: January 2026

GetWiza Contact Details

• Registered Name: Wiza Solutions (Pty) Ltd t/a GetWiza
• Contact Email Address: connect@getwiza.com
• Telephone: 021 204 4878

We try to keep these Terms clear, fair, and readable. It explains what you can expect from us, what we expect from you, and how we handle billing, support, cancellations, and fair use.

1.                Relevant documents (incorporated by reference)

Where published on our website or provided during sign-up, the following forms part of your agreement with GetWiza:

• Your product sheet / order confirmation (package, price, term, promos, once-off fees)
• Acceptable Use / Fair Use guidelines (this document and/or related published guidelines available on our website)
• Scope of Support / On-site Services (what’s included vs chargeable work, where applicable)
• Privacy Policy (POPIA)
• FNO processes and policies relevant to your service (installations, repairs, certain pass-through fees)

If there is a conflict, the product sheet/order confirmation and applicable FNO rules take priority for that specific item.

2.                Key terms

• Activation Date: the date the service is made live and available for use.
• Business Customer: a juristic person (company, trust, organisation) using the Services for business purposes.
• CPE: Customer Premises Equipment (router and any GetWiza-supplied equipment supplied for use at the service address, whether installed by us or delivered/couriered to you).
• Customer / You: the person or entity ordering or using the Services.
• Customer Portal: the online portal where you can view invoices, log tickets and manage certain account details (where available).
• Discount / Subsidy: any upfront fee waiver/discount and/or monthly service discount funded by GetWiza and/or the FNO.
• FNO: Fibre Network Operator (owns/maintains the last-mile fibre).
• FTTB: Fibre-to-the-business products and services, expressly indicated as such upon signup and typically includes an SLA of sorts.
• FTTH: Fibre-to-the-home products and services; standard home-user fibre connectivity that may sometimes be available at business locations as well, but unless the service is specified to be a FTTB product, then the service is by default classed as FTTH, which carries a best-effort SLA only.
• Individual Customer: a natural person using the Services mainly for personal or household purposes.
• Internet: (or “Internet Service”) refers to the IP connectivity service that provides access to the public internet, delivered to your Service Address and handed off to equipment at your premises (for example an ONT and/or router), whether that equipment is yours, ours, or supplied by a third party (including an FNO).Last-mile: the fibre infrastructure between the FNO network and your premises (including the fibre drop and ONT device).
• IP (Internet Protocol): a networking term that refers to the standard set of rules used to identify devices and route data across networks, including the public internet. Where we refer to IP connectivity, we mean data being carried and routed using Internet Protocol.
• Once-Off Fees: activation, installation, connection or network-specific upfront fees.
• ONT: Optical Network Terminal / fibre device at the premises installed by the FNO.
• Service Address / Premises: the physical address where the fibre line is installed and delivered.
• Services: internet connectivity and related services provided by GetWiza.
• SLA: Service Level Agreement (refers to response and resolution times of GetWiza in the event of network downtime)
• Upstream Provider: a third party network or service provider we rely on to deliver the Services (including but not limited to the FNO).
• Wi-Fi (Wireless Fidelity): the wireless local network connectivity within the Service Address that lets your devices connect to the local network and/or the Internet via radio signal (can be provided through your equipment, our equipment, or third-party equipment).

3.                Fibre Network Operators we work with

GetWiza provides services over multiple FNOs and third party solution providers. The FNO at your address affects installation methods, lead times, fault processes, and certain pass-through fees.

Common FNO partners, including but not limited to:

• Openserve
• Thinkspeed
• Vumatel
• Octotel
• Frogfoot
• FibreGeeks

4.               Support for Fibre Services

4.1                  How to get support

Support channels and hours are published by GetWiza from time to time. We aim to be responsive, practical, and human – because personal service is the whole point.

4.2                  What standard support includes

Standard support is focused on restoring service and ensuring the fibre connection is working as intended, including:

• checking account and service configuration
• guiding reasonable troubleshooting steps
• logging and managing faults with the relevant FNO/upstream provider where appropriate; and
• providing progress updates when we receive them.

4.3                  What standard support doesn’t include

Unless your package explicitly includes managed IT/network services, standard support does not include:

• internal network design, advanced Wi-Fi optimisation, cabling work
• configuration of third-party firewalls, switches, access points
• third-party device support (mobile phones, laptops, PCs, printers, TVs, CCTV/NVRs, gaming consoles, smart devices, etc.)
• malware/virus cleanup, operating system repairs, or general IT support.

4.4                  First-line checks are part of the process

Before escalating to an FNO, we may require basic checks (we’ll guide you), such as:

• confirming power to ONT/router
• checking ONT lights
• rebooting equipment
• reseating cables or swapping the ONT-to-router Ethernet/LAN cable
• running an Ethernet speed test (see section 21.2).

4.5                  Incorrect call-outs, missed appointments, and third-party fees

If a technician is dispatched and the fault is found to be on-site (Wi-Fi, internal cabling, power, customer equipment, or third-party router configuration), the FNO/contractor may charge a call-out fee.
Some FNOs may also charge a penalty fee if an appointment is confirmed and you do not arrive, or access is not provided. If these fees are billed to GetWiza, we may pass them on to you at cost.

4.6                  Response and restoration times

We’ll use reasonable efforts to restore service as quickly as possible. Some faults depend on Upstream Providers, including but not limited to the FNO’s processes and external conditions (fibre breaks, theft, area outages, load shedding, upstream failures, etc.). FTTH products have no guaranteed SLA and are delivered on a best-effort basis by the FNO.

4.7                  Using your own router/firewall

If you use your own router/firewall, you’re responsible for its correct configuration. We can provide reasonable guidance, but we can’t guarantee compatibility, feature support, or performance of third-party equipment.

4.8                  Your local network is your responsibility

Everything after the ONT, i.e. Wi-Fi, cabling, switches, access points, routers and end devices – remains your responsibility (or your IT provider’s).

5.                Wi-Fi and IT Support

5.1                  Fibre vs Wi-Fi

Physical Fibre cables deliver internet to your premises. Wi-Fi is the local radio signal inside the premises and is affected by layout, distance, interference, device capability, and building materials. Because of this, Wi-Fi performance and coverage cannot be guaranteed. The service you are paying for is fibre internet; wireless distribution within your home is not a part of your monthly service fee.

5.2                  Scope limits (so expectations stay realistic)

We’re happy to advise and help with sensible troubleshooting, but slow devices, buggy apps, printer problems, and general IT issues fall outside of standard connectivity support.

5.3                  Ethernet testing may be required

To test fibre line performance properly, you may need to connect a computer via Ethernet to the router (or in some setups, directly to the ONT). Wi-Fi results are not reliable proof of line performance.

5.4                  Managed and/or supplied routers

If GetWiza supplies a router on a managed or free-to-use basis, it may need to remain linked to our management tools for full support. If you request admin access and change settings, support may become limited and we may need to reset the device to restore service, in which case additional fees may apply.

5.5                  Where a third-party IT company manages your network

If someone else manages your firewall, switches, Wi-Fi or cabling, they remain responsible for those systems. We’ll support the fibre service and help confirm whether the issue is on the line or inside the premises.

5.6                  On-site assistance

On-site work (Wi-Fi optimisation, device setup, cabling guidance, internal network troubleshooting) is not included in your monthly subscription unless stated on your product sheet. Where requested, it will be billed according to the applicable rate card or quote.

5.7                  IPTV Streaming

GetWiza does not provide support, configuration assistance, troubleshooting, or performance guarantees for illegal or unlicensed IPTV streaming services, apps, add-ons, playlists, or devices.

We don’t support these services because of:

• Legal and compliance risks: assisting with illegal IPTV may expose GetWiza (and our upstream providers) to legal and regulatory risk and may breach third-party network terms.
• Unreliable fault diagnosis: illegal IPTV platforms often use unstable servers, frequent domain changes, proxy/VPN workarounds, and aggressive buffering “fixes”, which makes it difficult to determine whether a problem is your connection, the IPTV provider, or the device/app.
• Security risks: many illegal IPTV apps, boxes, and “free channels” packages are commonly linked to malware, account compromise, or unsafe network behaviour which can put your devices and data at risk.
• Network integrity: some IPTV apps/devices can generate abnormal traffic patterns that may negatively affect network performance or trigger abuse controls.

If you use IPTV, you are responsible for ensuring it is lawful and properly licensed. We’re always happy to assist with general connectivity testing (for example, confirming line performance via Ethernet cable), but we won’t troubleshoot illegal IPTV services themselves.

6.                Ordering, acceptance, and credit checks

6.1 By ordering, activating, paying for, or using the Services, you agree to these Terms.

6.2 Your order is an offer; both GetWiza or the FNO may accept or decline it (due to various reasons including but not limited to: availability, incorrect information, technical constraints and credit risk).

6.3 You consent to reasonable credit checks where applicable. Some services may require upfront fees (for example connection, activation, installation, or network-specific fees) to be paid before we start processing the order with the FNO.

6.4 Once-off/upfront fees (for example installation, activation, courier, call-outs, and any FNO/third-party charges) are payable in advance where required. If we’ve already done the work, reserved resources, or the FNO/third party has already charged or committed the cost, those fees are non-refundable. If you cancel before any work is done and before any third-party/FNO costs are incurred or committed, we’ll refund the applicable portion, less any reasonable costs and/or a reasonable admin/cancellation fee, to the extent permitted by law.

7.                The Services and third-party dependency

7.1 Unless explicitly sold as a dedicated/guaranteed service in writing, Services are provided on a best-effort basis and carry no guarantees.

7.2 Fibre services depend on third-party networks and upstream providers. Outages and degradation can occur due to maintenance, failures, theft, load shedding, and external events outside of our direct control.

7.3 Where reasonably possible, we’ll communicate planned maintenance and known outages.

8.                Acceptable Use and Fair Use

8.1 You may not use the Services for unlawful activity, abuse, harassment, malware distribution, hacking attempts, scanning, spam, or anything else that threatens network integrity.

8.2 You are responsible for activity on your connection, including anyone you allow to use it.

8.3 You may not resell/share the service outside the service premises unless you have a written reseller/aggregation agreement with GetWiza.

8.4 If sustained usage patterns materially impact network integrity or create disproportionate cost/risk, we may contact you to agree an alternate solution (off-peak scheduling, product upgrade, or reasonable traffic management consistent with our fair use approach).

9.                Fibre Service Billing Terms

9.1                  Billing cycle

Services are billed monthly in advance. Invoices are issued on the 25th of each month for the upcoming service period.

9.2                  Payment methods and due dates

Recurring invoices are issued on the 25th of each month for the upcoming service period, and payment is due by the 1st of the following month unless an alternate written arrangement exists (e.g. an agreed Debit Order date)
We offer the following payment methods:

• Debit order on the 1st of the month
• Debit order on the 15th of the month
• EFT (customer manual payment)
• Online portal payment (customer manual payment)

9.3                  Unless otherwise arranged in writing

• For EFT, online portal, and debit order 1^st payment methods: payment is due by the 1st of the month.
• For debit order 15^th payment methods: payment is due by the 20th of the month (to allow processing and reporting delays).
• If payment is not received within 7 days of the invoice due date, Services may be suspended and additional fees may apply.

9.4                  Late payment and suspension timeline

If payment is not received by the applicable due date as indicated on the invoice, the account is overdue from the next day. If payment is still not received within 7 days after the due date, GetWiza may suspend Services until the account is brought up to date.

9.5                  Bounced Debit Order Fee (up to R100)

In the event of a bounced debit order, GetWiza reserves the right to charge a fee of up to R100 to cover penalties charged to us by our debit order processor.

9.6                  Late payment fee (up to R200)

GetWiza reserves the right to charge a late payment fee of up to R200 on any invoice paid after the due date, to cover additional administration and collection costs.

9.7                  Reactivation fee (up to R500*)

If Services are suspended for non-payment, a reactivation fee of up to R500 may apply once arrears are settled. *An FNO reconnection fee, over and above the GetWiza reactivation fee, may also apply if your line was suspended via your FNO, and will be quoted based on the specific FNO.

9.8                  Suspension does not stop billing

In the event of Suspension due to non-payment:

• GetWiza will continue to bill any line fee where a service suspension due to non-payment is in effect, but the line is still active with the FNO. You must follow the cancellation process (outlined in Section 20) to stop billing.
• In the event of non-payment or if you are behind on payments, we will endeavour to reach out to resolve the billing issue. However, if you are unreachable after several attempts to resolve non-payment, and have not made contact by the 25th of the following month, we may disconnect the line via the applicable FNO so that we are not billed for line rental on a line we are not receiving payment for. To get reconnected you will then be required to settle any outstanding balances on the account, or agree to a payment plan, and will be liable for the FNO reconnection fee.

9.9                  First invoice and pro-rata

The first invoice may include:

• pro-rata charges (if activated mid billing cycle)
• the upcoming month’s service fee (advance billing)
• once-off activation/installation/migration/connection charges
• hardware/CPE charges (if applicable)
• add-ons (if applicable).

9.10              Payments and allocation

Payments are regarded as received only once cleared in GetWiza’s bank account and correctly allocated to your customer profile. EFT payments must use the account code as the payment reference. Incorrect references can delay allocation and could trigger suspension if the customer account appears unpaid.

9.11              Increases and monthly fees

FNOs typically increase their wholesale service fees annually. When this happens, the increase will be passed along to you in your monthly service fees. While we will endeavor to provide sufficient notice, we are dependent on 3^rd party providers making this information available in a reasonable timeframe.

9.12              Package changes and service requests

Upgrades, downgrades, suspensions, address changes, and other service changes must be requested in writing by the account holder, using our Service Change Request form or by email. If your email request does not include the information we need to process it, we may ask you to complete the form or resubmit the request. Changes are only processed once we have sufficient information, and are subject to FNO rules, lead times, and any applicable once-off fees. Unless agreed otherwise in writing, changes take effect from the next billing cycle.

9.13              Billing queries and disputes

If you believe an invoice is incorrect, you need to notify us in writing within 7 calendar days of the invoice date, with enough detail and supporting information for us to investigate. You must pay all undisputed amounts by the due date. We will investigate and, if we confirm an error, we will correct it. If we do not confirm an error, the invoice remains payable.

9.14              No withholding or set-off

You may not withhold, reduce, or set off payment due to service issues, pending disputes, downtime, or performance concerns, unless required by law.

9.15              Interest on overdue amounts

Overdue amounts may attract interest from the due date until the date of payment, at a rate of prime plus 2% per annum, or the maximum permitted by law, whichever is lower.

9.16              Collection and legal costs

If we incur reasonable costs to collect overdue amounts on your account (including collection fees, tracing, payment plan administration, and legal costs), you are responsible for those costs, to the extent permitted by law.

9.17              Proof of balance

A statement from our billing system, and/or a certificate signed by a GetWiza director, manager, or authorised agent, is prima facie proof of the amount owing, unless you can show otherwise. Where available, statements can be viewed and downloaded via the customer portal.

10.           Account Holder Responsibilities

10.1              Sign-up and authority

Orders should be completed by the person/entity responsible for payment and the service relationship. If you sign up on behalf of a company or someone else, you confirm you’re authorised to do so and remain responsible unless agreed otherwise in writing.

10.2              Access, permissions, and readiness

You must provide safe access for installation/repairs and obtain any permissions required (e.g. landlord, body corporate or estate). Delays caused by lack of access or approvals may delay activation and/or repairs.

10.3              FNO equipment at the premises

Some fibre equipment (including the ONT, fibre box and fibre cable) will always remain the property of the FNO. You may not remove, tamper with, or relocate it without written approval.

10.4              Damage, loss, and tampering

Damage, loss, removal, or tampering with fibre equipment may be billed at the rate charged by the FNO/contractor and recovered from you.

10.5              Power protection

Power instability, surges, and lightning can damage electronic equipment. You are responsible for reasonable protection (surge protection and stable power) for the CPE. Damage caused by power events are not covered under the monthly service or any hardware warranty.

10.6              Respectful conduct

We’re committed to respectful communication, and we expect the same from everyone involved, including customers, GetWiza employees, contractors, and FNO technicians. Abusive, threatening, or harassing behaviour will not be tolerated, and is considered a material breach which may lead to suspension or termination. Customers who demand services beyond what is specified in their service agreement, or attempt to coerce GetWiza into providing additional services, discounts, or free offerings through threats of cancellation or other pressure tactics, will not be tolerated and is considered a breach of these Terms.

11.           Installation, activation, and migration basics

11.1              Installation

Installation and last-mile repairs are typically performed by the relevant FNO or their contractors.

11.2              Service Activation

Activation occurs when the line/service is marked live by the FNO and service can be delivered to the premises.

11.3              Service Migration

Migrations (moving premises) are subject to availability and the FNO’s process and fees.
Migrations may carry once-off fees and may involve overlap in billing between the old and new address depending on the network notice period. (See Section 20 for important migration terms within the first 12 months.)

12.           Equipment (CPE) supplied by GetWiza

12.1              GetWiza CPE Ownership

Equipment supplied by GetWiza and not purchased outright by the Customer remains GetWiza property.

12.2              Your Responsibility

You must take reasonable care of CPE and return it to GetWiza on termination at your own expense.

12.3              Applicable Charges

If CPE is not returned, or is returned damaged beyond reasonable wear and tear, then replacement/repair charges may apply (see Section 12.4 and Section 21 for further details).

12.4              Returning free-to-use routers

If a router or other device is supplied on a free-to-use basis, it must be returned within 7 days of the cancellation date, or if you choose not to proceed with a migration.

We will provide the return instructions in writing (including the drop-off location or courier details). The location may change from time to time.

To qualify for any reversal or credit of a router non-return charge (if applicable), the router must be returned with its power supply and network cable, in good working condition, and packaged appropriately.
Do not remove any FNO equipment or cabling when moving.

13.           Service interruptions, maintenance, and credits

13.1              Service Interruptions

Service interruptions may occur due to maintenance, repairs, faults, theft, power failures/load shedding, and upstream issues. We will assist with fault logging and escalation where appropriate.

13.2              No compensation for downtime

GetWiza does not offer compensation or credits for downtime, slow speeds, or service interruptions, unless a specific credit is expressly included in a separate written business SLA product, or where required by law.

13.3              SLA Credits

If you have a written enterprise-level SLA with GetWiza that includes service credits in the event of downtime, those credits will apply only in accordance with that SLA’s terms and conditions. If no exclusive SLA exists between you and GetWiza, service downtime credits will not be applicable.

14.           Limitation of liability

14.1 To the extent permitted by law, GetWiza is not liable for indirect or consequential losses (loss of profits, revenue, data, business interruption, or goodwill).

14.2  Where a court or competent authority finds GetWiza liable for direct loss, our liability is limited to the monthly service fee for the affected service for the month in which the event occurred, to the extent permitted by law.

15.           Privacy (POPIA)

15.1 GetWiza processes personal information lawfully and in line with POPIA and our Privacy Policy.

15.2 We collect and process information necessary to provide the Services, support customers, bill and collect payments, prevent fraud, and comply with legal obligations.

15.3 We may share the minimum necessary information with third parties involved in providing/supporting the Services (FNOs, contractors, upstream providers, payment processors, and professional advisers), with appropriate safeguards.

16.           Force majeure

GetWiza is not liable for delays or failures caused by events beyond reasonable control, including but not limited to power failures, load shedding, theft, vandalism, fibre breaks, civil unrest, extreme weather, strikes, upstream/FNO failures, or any other comparable event outside our control.

17.           Notices

17.1 Your notice address is the email/contact details linked to your account (as provided at sign-up and updated by you). If you update your details via the customer portal, it is treated as an instruction from you. For security reasons, we may require verification for certain changes. You are responsible for keeping your contact details current. Notices sent to your last known details are regarded as properly delivered. Email is an acceptable notice method unless the law requires otherwise.

17.2 Cancellation notices must follow the process outlined in Section 20.

17.3 Notices to GetWiza must be sent to support@getwiza.com (or another address we confirm in writing). Our registered address is as reflected on our invoices and official company records.

18.           Governing law

You consent to the jurisdiction of the South African Magistrates’ Court for any claim arising from this agreement, even if the claim would otherwise fall outside its jurisdiction. GetWiza may also approach any other court with jurisdiction. South African law applies.

19.           General

19.1 If any clause is unenforceable, the remainder of the agreement remains in force.

19.2 If we do not enforce a right immediately, it does not mean we waive it. Any waiver is only valid if it is in writing.

19.3 GetWiza may cede/assign this agreement as part of business operations.

19.4 You may not cede or assign this agreement to anyone else, without written confirmation from GetWiza.

19.5 These Terms and the documents incorporated by reference form the entire agreement between you and GetWiza for the Services. Any change, special arrangement, or deviation must be agreed in writing.

19.6 We may update these Terms from time to time. The latest version will be published on our website with an effective date. We will give reasonable notice of material changes. Unless required by law to apply immediately, updates take effect on the effective date, and continued use of the Services after that date will be treated as acceptance.

20.           Cancellation, Termination, Migration & Suspension

20.1              Cancellation notice

Cancellations must be submitted in writing by the account holder via the Service Change Request form available on our website at https://getwiza.com/docs/service-change-request/ ; if the form is not available then an email may be sent to support@getwiza.com.

Cancellations are processed by GetWiza with the relevant FNO. Depending on the FNO, either 30 days’ notice or up to a full calendar month notice to cease the service, may be required.

Billing continues until the effective cancellation date confirmed by us, which is the date the service is ceased on the network.

We will confirm the effective cancellation date (last service date) and any amounts due in writing at the time of cancellation. Where any statutory cancellation rights apply, we will honour them.

20.2              Cancellation within the first 12 months

If you cancel within 12 months of activation at a Service Address, you must repay any once-off fees absorbed/subsidised by GetWiza and/or the FNO at sign-up (installation/activation/network-specific connection fees), as disclosed and agreed to at sign-up.

20.3              Arrears and suspension

If your account is in arrears, GetWiza may suspend Services (see Section 9). Suspension does not stop billing and fees remain payable until the service is formally cancelled in line with the cancellation process outlined above, and processed where applicable.

20.4              Reactivation fee

If your service is suspended for non-payment, a reactivation fee of up to R500 (five-hundred rand) may apply to restore service once all arrears have been settled.

20.5              Not a prepaid service

GetWiza services are not prepaid. Stopping usage, unplugging equipment, or not using the line does not stop billing. Billing stops only once cancellation is correctly submitted, processed and confirmed in writing by GetWiza.

20.6              Migration within the first 12 months (moving premises)

If you migrate within the first 12 months and GetWiza can accommodate service at the new address:

• any early-cancellation liability may apply, depending on your agreement and the network-specific terms,
• new upfront fees may apply at the new address, depending on the network-specific terms; and
• if you do not submit the request within the network-specific notice period for changes/migrations/ cancellations, there may be overlap billing between the old and new service addresses.

When moving, do not remove or tamper with the FNO’s ONT, fibre box, or fibre cabling. Only move any GetWiza-supplied router/CPE (if applicable and when instructed).

20.7              Insolvency, business rescue, or closure (business customers)

This clause applies to business customers (juristic persons). If you are placed under business rescue, liquidation, sequestration, or similar insolvency proceedings, or if you stop trading, we may suspend or terminate Services and require immediate payment of all amounts due, to the extent permitted by law.

21.           Connectivity, Products, Devices, Discounts & Guarantees

21.1              Wi-Fi performance

GetWiza will help and advise, but cannot guarantee Wi-Fi performance or coverage inside your premises.

21.2              Testing performance

To properly test fibre line quality, you may be required to connect a device via Ethernet to the router/ONT.

• Wi-Fi results are not proof of line performance:

Speed tests done over Wi-Fi can be affected by your device, distance, interference, and router placement. Where needed, we will rely on Ethernet testing and line diagnostics to assess the fibre service.

• Third-party devices and apps:

GetWiza does not guarantee performance of third-party devices, apps, streaming services, VPNs, or smart home systems. We support the fibre connection and will help isolate whether the issue is on the line or inside the premises.

21.3              Discount claw-back

Any discounted/free installation and/or activation fees (or other subsidies) will be clawed-back in full if you cancel (or migrate from a service address) within the first 12 months of the service going live.

21.4              Router replacement / non-return (R750 – R1600)

If a router is supplied on a free-to-use basis, it remains the property of GetWiza and must be returned on termination within 7 days of the cancellation date. If it is not returned, or is returned damaged beyond reasonable wear and tear, GetWiza may charge a replacement fee of R750 (or up to R1600 in the event that the actual replacement cost is higher due to supplier increases).

PRIVACY POLICY

Introduction

• As a business that facilitates access to the Internet or related services, we deeply recognize the significance of our customers’ privacy while they are online and interacting with our services.
• The purpose of this Privacy Policy is to ensure that our customers have a clear understanding of how their personal information is collected, stored, and handled in accordance with the relevant laws.

What is considered Personal Information?

• According to the Protection of Personal Information Act of 2013, “personal information” encompasses the following:

   – Information related to an identifiable, living individual, and when applicable, an identifiable, existing legal entity, including but not limited to:

   – Information regarding the person’s race, gender, sex, pregnancy, marital status, national, ethnic or social origin, color, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language, and birth.

   – Information pertaining to the person’s education, medical, financial, criminal, or employment history.

   – Any identifying number, symbol, email address, physical address, telephone number, location information, online identifier, or other specific assignment to the person.

   – Biometric information of the person.

   – Personal opinions, views, or preferences of the person.

   – Correspondence sent by the person that is implicitly or explicitly private or confidential, or subsequent correspondence that reveals the contents of the original communication.

   – Views or opinions of another individual about the person.

   – The person’s name if it appears with other personal information related to the person or if the disclosure of the name itself would reveal information about the person.

Our Commitment

• We are committed to ensuring the confidentiality of our customers’ personal information.
• Personal information in our possession will be used solely for the purpose for which it was collected or as required by applicable laws.
• Personal information is collected to facilitate the provision of our services and to comply with the Regulation of Interception of Communications and Provision of Communication-related Information Act of 2002 (“RICA”).
• We will only disclose customer personal information under the following circumstances:

   – With the customer’s written instruction.

   – When required to do so by an order of a South African court.

   – When placing an order with the customer’s chosen Fibre Network Operator (FNO), we will provide the FNO with the customer’s contact details and service address for service provisioning.

   – When necessary to comply with applicable legislation or regulation, as specified by such legislation or regulation.

   – For auditing, debt collection, or complaints handling processes, subject to restrictions on the use of personal information by the relevant third party.

• We do not monitor the usage of our services except as required by applicable law.
• Our website may use “cookies” to track usage and provide individually-tailored services.
• Personal information provided for the use of our service is securely stored. To obtain a copy or review your Service Agreement email, please email connect@getwiza.com.
• To ensure a secure service and protect against fraudulent and criminal acts, we reserve the right to monitor user and network traffic.

Collection of Anonymous Data

• In order to provide the best and most relevant service, we may use standard technology to collect information about the usage of this site and our services. This technology cannot identify individual users but allows for the collection of anonymized statistics.
• To accomplish this, we utilize cookies, which are small files placed on your hard drive to record your interactions with this website.
• Cookies enable us to tailor advertising and other services to your preferences. We may use third-party cookies from an ad server for this purpose.
• Cookies alone are not used to personally identify users but are used to compile anonymized statistics on the use of offered services or provide feedback on the performance of this website.
• If you do not wish to accept cookies, you can adjust your browser settings accordingly. However, please note that certain services on this website may not be available if cookies are disabled.

Shared Responsibility

• Protecting your personal information when using our services is a shared responsibility. Please be aware that the Internet can be a potentially dangerous and unfriendly environment, so it is important to safeguard your identity and personal information at all times.

Amendments to this Policy

• If any changes to this Privacy Policy are necessary, we will prominently notify you or send an email to ensure that you are informed about the changes and their potential impact on you.
• For any queries or matters related to this Privacy Policy, please email connect@getwiza.com.

ACCEPTABLE USE POLICY

1.        General

1.1.        By contracting with Wiza Solutions for services, the Client agrees, without limitation or qualification, to be bound by this Policy and the terms and conditions it contains, as well as any other additional terms, conditions, rules or policies which are displayed to the Client in connection with the Services.

1.2.       The purpose of this AUP is to:

1.2.1.       ensure compliance with the relevant laws of the Republic;

1.2.2.      specify to Clients and users of Wiza Solutions’s service what activities and online behaviour are considered an unacceptable use of the service;

1.2.3.      protect the integrity of Wiza Solutions’s network; and

1.2.4.     specify the consequences that may flow from undertaking such prohibited activities.

1.3.       This document contains a number of legal obligations which the Client will be presumed to be familiar with. As such, Wiza Solutions encourages the Client to read this document thoroughly and direct any queries to connect@getwiza.com   

1.4.       Wiza Solutions respects the rights of Wiza Solutions’s Clients and users of Wiza Solutions’s services to freedom of speech and expression, access to information, privacy, human dignity, religion, belief and opinion.

2.      Unacceptable Use

2.1.       Wiza Solutions’s services may only be used for lawful purposes and activities. Wiza Solutions prohibits any use of its Services including the transmission, storage and distribution of any material or content using Wiza Solutions’s network that violates any law or regulation of the Republic. This includes, but is not limited to:

2.1.1.      Any violation of local and international laws prohibiting child pornography, obscenity, discrimination (including racial, gender or religious slurs) and hate speech, or speech designed to incite violence or hatred, or threats to cause bodily harm.

2.1.2.     Any activity designed to defame, abuse, stalk, harass or physically threaten any individual in the Republic or beyond its borders; including any attempt to link to, post, transmit or otherwise distribute any inappropriate or defamatory material.

2.1.3.     Any violation of Intellectual Property laws including materials protected by local and international copyright, trademarks and trade secrets.

2.1.4.    Any violation of another’s right to privacy, including any effort to collect personal data of third parties without their consent.

2.1.5.    Any fraudulent activity whatsoever, including dubious financial practices, such as pyramid schemes; the impersonation of another client without their consent; or any attempt to enter into a transaction with Wiza Solutions on behalf of another client without their consent.

2.1.6.    Any violation of the exchange control laws of the Republic.

2.1.7.     Any activity that results in the sale, transmission or distribution of pirated or illegal software.

3.       Threats to Network Security

3.1.       Any activity which threatens the functioning, security and/or integrity of Wiza Solutions’s network is unacceptable. This includes:

3.1.1.       Any efforts to attempt to gain unlawful and unauthorised access to the network or circumvent any of the security measures established by Wiza Solutions for this goal.

3.1.2.      Any effort to use Wiza Solutions’s equipment to circumvent the user authentication or security of any host, network or account (“cracking” or “hacking”).

3.1.3.     Forging of any TCP/IP packet headers (spoofing) or any part of the headers of an email or a newsgroup posting.

3.1.4.     Any effort to breach or attempt to breach the security of another user or attempt to gain access to any other person’s computer, software, or data without the knowledge and consent of such person.

3.1.5.     Any activity which threatens to disrupt the service offered by Wiza Solutions through “denial of service attacks”; flooding of a network, or overloading a service or any unauthorised probes (“scanning” or “nuking”) of others’ networks.

3.1.6.     Any activity which in any way threatens the security of the network by knowingly posting, transmitting, linking to or otherwise distributing any information or software which contains a virus, trojan horse, worm, malware, botnet or other harmful, destructive or disruptive component.

3.1.7.      Any unauthorised monitoring of data or traffic on the network without Wiza Solutions’ explicit, written consent.

3.1.8.     Running services and applications with known vulnerabilities and weaknesses, e.g. insufficient anti-automation attacks, any traffic amplification attacks, including recursive DNS attacks, SMTP relay attacks.

3.1.9.     Failing to respond adequately to a denial of service attack (DOS / DDOS).

4.      Uncapped Fibre

4.1.       Uncapped Fibre Services are intended for home and personal use. Reselling services or use of home services for business purposes are prohibited.

4.2.     Uncapped Fibre may not be used to provide or resell services to other individuals, and this is prohibited in the following scenarios (but not limited):

4.2.1.     Wireless Internet Service Provision

4.2.2.   Hosting Shell Accounts

4.2.3.   Providing email, news, download, VPN or sandbox services

4.2.4.  Running of home servers or private servers

4.2.5.  Provision of network services to others

4.2.6.  Running private servers for mail, HTTP, FTP, IRC and multi-user forums

4.3.     Services may not be shared or resold

5.       Spam and Unsolicited Bulk Mail

5.1.       Wiza Solutions regards all unsolicited bulk email (whether commercial in nature or not) as spam, with the following exceptions:

5.1.1.       Mail sent by one party to another where there is already a prior relationship between the two parties and the subject matter of the message(s) concerns that relationship;

5.1.2.     Mail sent by one party to another with the explicit consent of the receiving party.

5.1.3.     Clients should only receive bulk mail that they have requested and/or consented to receive and/or which they would expect to receive as a result of an existing relationship.

5.2.     Wiza Solutions will take swift and firm action against any user engaging in any of the following unacceptable practices:

5.2.1.     Sending unsolicited bulk mail for marketing or any other purposes (political, religious or commercial) to people who have not consented to receiving such mail.

5.2.2.    Using any part of Wiza Solutions’s infrastructure for the purpose of unsolicited bulk mail, whether sending, receiving, bouncing, or facilitating such mail.

5.2.3.    Operating or maintaining mailing lists without the express permission of all recipients listed. In particular, Wiza Solutions does not permit the sending of “opt-out” mail, where the recipient must opt out of receiving mail which they did not request. For all lists, the sender must maintain meaningful records of when and how each recipient requested mail. Wiza Solutions will also monitor Clients deemed to be operating “cleaning lists”, which is using illegally obtained email addresses but removing addresses as complaints arise. Should Wiza Solutions, at its discretion, believe that this is the case, it will be treated as SPAM.

5.2.4.   Failing to promptly remove from lists invalid or undeliverable addresses or addresses of unwilling recipients or a recipient who has indicated s/he wishes to be removed from such list, or failing to provide the recipient with a facility to opt-out.

5.2.5.   Using Wiza Solutions’s service to collect responses from unsolicited email sent from accounts on other Internet hosts or e-mail services that violate this AUP or the AUP of any other Internet service provider. Advertising any facility on Wiza Solutions’s infrastructure in unsolicited bulk mail (e.g. a website advertised in spam).

5.2.6.   Including Wiza Solutions’s name in the header or by listing an IP address that belongs to Wiza Solutions in any unsolicited email whether sent through Wiza Solutions’s network or not.

5.2.7.    Failure to secure a Client’s mail server against public relay as a protection to themselves and the broader Internet community. Public relay occurs when a mail server is accessed by a third party from another domain and utilised to deliver mails, without the authority or consent of the owner of the mail-server. Mail servers that are unsecured against public relay often become abused by unscrupulous operators for spam delivery and upon detection such delivery must be disallowed. Wiza Solutions reserves the right to examine users’ mail servers to confirm that no mails are being sent from the mail server through public relay and the results of such checks can be made available to the user. Wiza Solutions also reserves the right to examine the mail servers of any users using Wiza Solutions’s mail servers for “smarthosting” (when the user relays its mail via an Wiza Solutions mail server to a mail server of its own or vice versa) or similar services at any time to ensure that the servers are properly secured against public relay. All relay checks will be done in strict accordance with Wiza Solutions’s Privacy Policy and the laws of South Africa.

6.       Users Outside of South Africa

6.1.      Where any user resides outside of the Republic, permanently or temporarily, such user will be subject to the laws of the country in which s/he is currently resident and which apply to the user. On presentation of a legal order to do so, or under obligation through an order for mutual foreign legal assistance, Wiza Solutions will assist foreign law enforcement agencies (LEAs) in the investigation and prosecution of a crime committed using Wiza Solutions’s resources, including the provisioning of all personal identifiable data.

7.       Protection of Minors

7.1.       Wiza Solutions prohibits Clients from using Wiza Solutions’s service to harm or attempt to harm a minor, including, but not limited to, by hosting, possessing, disseminating, distributing or transmitting material that is unlawful, including child pornography and cyber bullying.

7.2.     Wiza Solutions prohibits Clients from using Wiza Solutions’s service to host sexually explicit or pornographic material of any nature.

8.       Privacy and Confidentiality

8.1.              Wiza Solutions respects the privacy and confidentiality of Wiza Solutions’s Clients and users of Wiza Solutions’s service. Please review Wiza Solutions’s Privacy Policy which details how Wiza Solutions collects and uses personal information gathered in the course of operating its Services.

9.       User Responsibilities

9.1.         Clients are responsible for any misuse of Wiza Solutions’s services that occurs through the Client’s account. It is the Client’s responsibility to ensure that unauthorised persons do not gain access to or misuse Wiza Solutions’s service.

9.2.       Wiza Solutions urges Clients not to reply to unsolicited mail or “spam”, not to click on any suggested links provided in the unsolicited mail. Doing so remains the sole responsibility of the Client and Wiza Solutions cannot be held liable for the Client being placed on any bulk mailing lists as a result.

9.3.       Where the Client has authorised a minor to use any of the Wiza Solutions’s services or access its websites, the Client accepts that as the parent/legal guardian of that minor, the Client is fully responsible for: the online conduct of such minor, controlling the minor’s access to and use of any services or websites, and the consequences of any misuse by the minor.

10.    Action following Breach of the AUP

10.1.       Upon receipt of a complaint, or having become aware of an incident, Wiza Solutions may, in its sole and reasonably-exercised discretion take any of the following steps:

10.1.1.    In the case of Clients, warn the Client, suspend the Client account and/or revoke or cancel the Client’s Service access privileges completely;

10.1.2.  In the case of an abuse emanating from a third party, inform the third party’s network administrator of the incident and request the network administrator or network owner to address the incident in terms of this AUP and/or the ISPA Code of Conduct (if applicable);

10.1.3.  In severe cases suspend access of the third party’s entire network until abuse can be prevented by appropriate means;

10.1.4.  In all cases, charge the offending parties for administrative costs as well as for machine and human time lost due to the incident;

10.1.5.  Assist other networks or website administrators in investigating credible suspicions of any activity listed in this AUP;

10.1.6.  Institute civil or criminal proceedings;

10.1.7.   Share information concerning the incident with other Internet access providers, or publish the information, and/or make available the users’ details to law enforcement agencies; and/or

10.1.8.  suspend or terminate the Service as provided for in the Agreement.

WARRANTY & RETURNS

DEVICE WARRANTY & RETURNS

• GetWiza has a 7-day device return policy. Devices can be returned for any reason during this period. Returned units must be in the same condition as shipped (including all shipped packaging, parts and accessories) to be eligible for a refund or exchange. Returns that are incomplete or not in shipped condition will not be replaced with new units or be only partially replaced with refurbished or repurposed items.
• The first return will be arranged and paid by GetWiza (including collection and delivery of unit or replacement). Additional exchanges or returns will be for the client’s cost, and GetWiza will not be liable to reimburse any costs. This will in no way impact the continued warranty provisions, and only relates to courier charges and logistics.
• All manufacturer’s warranties, for the repair or replacement of faulty units will be available to the client. The warranty is limited to items covered by the manufacturer only. The warranty does not cover lightning damage or any damage deemed to have been caused by the client’s misuse or mistreatment of the product (including damage due to improper return shipping of the product for exchange).
• Repair or replacement of devices out of warranty will not be facilitated by GetWiza, unless the client is purchasing a new replacement device. This will also apply to the use of accessories (such as external antennae) or modifications which are not supported by the manufacturer and effectively void the warranty.
• GetWiza reserves the right to replace a router with a refurbished unit, which will be provided under existing warranty conditions.
• Failure to abide by GetWiza’s policy can result in deductions to the claimed refund or rejection of claims for refund or exchange.
• GetWiza will not be liable for any damage to your router or any other electronic devices resulting from the incorrect use of PoE (Power over Ethernet) with any UPS that we stock. Any damage resulting from the incorrect use of PoE will void the manufacturer’s warranty on your GetWiza router.
  
  

REFER A FRIEND PROGRAM

These Terms & Conditions govern GetWiza’s Refer a Friend Program (“Program”). By participating in the Program, you (the existing customer, “Referrer”) agree to these Terms & Conditions.

Subject to meeting the eligibility requirements and conditions set out below, a referral reward may be granted when a new residential customer (“Referee”) signs up for an eligible GetWiza fibre internet service and provides the Referrer’s Account Code (the six-digit code shown on the Referrer’s invoice) during the order process. Where applicable, the referral reward is a credit equal to 30% of one month’s subscription, applied to both the Referrer’s and Referee’s accounts in accordance with these Terms & Conditions.

1. Overview

1.1 These Terms & Conditions apply to GetWiza’s Refer a Friend Program (“Program”). By taking part in the Program, you (the existing customer, the “Referrer”) agree to these Terms & Conditions.
1.2 If the eligibility requirements and conditions below are met, a referral reward may be granted when a new residential customer (the “Referee”) signs up for an eligible GetWiza fibre internet service and provides your Account Code (the six-digit code shown on your invoice) during the order process.
1.3 Where applicable, the referral reward is a credit equal to 30% of one month’s subscription, applied to both your account and the Referee’s account in line with these Terms & Conditions.
1.4 All referrals and referral rewards are subject to verification by us.
1.5 We reserve the right, at our sole discretion, to approve, decline, withhold, or deny any referral reward (in whole or in part) where we reasonably believe the Program is being misused, the referral is not valid, the eligibility requirements have not been met, the information provided is incorrect or incomplete, or where fraud, abuse, or suspicious activity is suspected. Our decision in this regard is final.

2. Nature of the Reward (Credit)

2.1 The referral reward is only provided as a credit applied to the customer’s GetWiza account.
2.2 The credit is non-transferable and cannot be redeemed for cash.

3. Requirements for You (the Referrer)

To qualify for the referral credit, you must meet all of the following conditions:
3.1 You must have an active account with us.
3.2 Your account must be fully up to date, with no overdue amounts owing.
3.3 You must not refer friends by:

• sending electronic messages without the recipient’s consent,
• cold-calling, or
• publishing or distributing any advertisement whatsoever referring to GetWiza or our goods and services.

4. Requirements for Your Friend (the Referee)

To qualify for the referral credit, the Referee must meet all of the following conditions:
4.1 The Referee must sign up for a GetWiza fibre internet service, and the service must not be a business package or plan.
4.2 The service must be provisioned and activated by us.
4.3 The Referee must be a new customer who has not previously received any services from us.
4.4 We may, at our sole discretion, decide that someone is not a new customer if there are similarities in name, address, phone number, and/or banking details with an existing customer.
4.5 The Referee must provide your customer account code when signing up on the GetWiza application page by completing the field labeled “Invite Code”. We can’t link accounts to a Referrer after this time.

5. How Credits Are Applied

5.1 Any credits earned by you and the Referee will be applied against the next regular full month invoice after the service is activated.
5.2 Credits cannot be redeemed for cash under any circumstances.
5.3 The credit amount includes VAT.

6. Changes to the Program

6.1 We reserve the right to amend or discontinue this promotion at any time and without any prior notice.

7. Reversal of Credits

7.1 If, at any time within the first 3 months after signing up, the person you referred does not pay us or cancels the service, we will reverse the credit that was granted to you on their signup.