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Connecting Your Router

You’ve just received your brand-new fibre router from Getwiza and need to set it up? Don’t worry, we’ve got you covered with our handy-dandy guide!

IMPORTANT: Your router was configured by the GetWiza team before it was sent to you for simple plug and play, please do not press the reset button.

  • Make sure your router’s WAN port connects to port 1 on the fibre box using the provided LAN cable
  • Ensure to power on both the new router and fibre box. Ideally you want both of them connected to a surge protection plug
  • Need to stay online during loadshedding? Add a router UPS to power both the router and ONT with battery power..

Using your own router? Not a problem! Depending on which Fibre Network you are connected to, you might have DHCP or PPPoE. Chat to our support team via WhatsApp to confirm the router configuration details.

Updated on June 22, 2023
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Contact Us

Email: support@getwiza.com

              Phone: 021 204 4878

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Getwiza is an owner managed ISP focused on delivering reliable and honest internet. We’re not a big corporate and we value our clients based on the belief that Internet is integral to their daily lives. We’re small enough to care but big enough to deliver world class internet and service.

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