Few things are more frustrating than your internet suddenly cutting out. Whether you’re in the middle of a Zoom call, streaming your favourite show, or working from home, you need your connection back—fast.
Here’s a quick and simple guide on what to do if your internet goes down, so you can get back online as soon as possible.
Step 1: What to Do First if Your Internet Goes Down
First, make sure your home has power. If the electricity is off, your router and fibre equipment won’t work. If the power is on but your router isn’t, check if it’s plugged in securely and turned on.
Step 2: Restart Your Router – A Common Fix When Internet Goes Down
Unplug your router and fibre box, wait 30 seconds, then plug them back in. This simple restart often fixes minor connection issues.
Step 3: What to Do if One Device Has No Internet
Sometimes the issue is device-specific. Try loading a website on your phone or another device connected to your WiFi. If it works there, the issue may be with your original device.
Step 4: No Internet? Check Your Fibre and Router Cables
Make sure all cables are firmly plugged in—especially between the router and fibre ONT (fibre box). A loose or unplugged cable is a common cause of outages.
Step 5. Try a Speed Test
If the internet is working but feels slow, run a speed test to check your connection speed. If it’s unusually low, there may be a broader issue.
Step 6. What to Do if There’s a Fibre Outage in Your Area
Visit your provider’s website (like GetWiza Network Status) or reach out via WhatsApp on 021 204 4878. We’ll let you know if there’s a known issue in your area.
Step 7: Still No Luck?
Contact us via WhatsApp on 021 204 4878 and we’ll help you quickly.
Final Tip:
Avoid testing internet speed from a TV box or mobile device—these can give false results. Use a laptop + LAN cable for best results!